Help, I never received my ticket or wristband! September 22, 2022 20:48 Updated If you never received your wristbands, please bring your Front Gate Tickets order number along with a valid photo ID to the festival box office. Click here for box office information. Related articles When will I receive my tickets? Where is the box office? / What are the box office hours? Is there a place where I can resell my tickets? I have a lost, damaged, or tightened wristband. Can I get a replacement? How do I contact the festival?